good1bet Privacy Policy: How We Handle Your Information
good1bet collects and uses your personal data only to operate your account, process transactions through supported payment channels like Rocket and Upay, and keep your wallet activity secure. What we collect, why we collect it, and how you can act on it — that is what this policy covers. Access to our platform depends on your local law and eligible regions.
Account data protection
Rocket and Upay transaction records
Your right to review and correct
Mobile access security
POLICY SCOPE DETAILS
What This Policy Covers at good1bet
This policy applies to all personal information collected when you open an account, make a deposit through Rocket or Upay, browse the lobby, or contact our support team. We collect information you provide directly — your name, contact details, and payment identifiers — as well as technical data your device sends automatically, such as IP address, browser type, and session activity. We use this information to verify your account, process wallet transactions, detect unusual activity, and respond to support requests. We do not sell your personal data to third parties. We may share limited data with payment processing partners, identity verification services, and technology providers who operate under data handling agreements with us. Retention periods vary by data type: account records are kept for as long as your account remains active and for a period afterward as required by applicable rules in eligible regions. If you access our platform, you confirm that you have reviewed this policy and that such access is permitted under your local law. Cookies and similar tracking tools are used to maintain your session and measure site performance — you can manage these through your browser settings at any time.
Rocket Transactions
When you fund your account via Rocket, we record the transaction reference, amount, and timestamp. These records are held in your account history and are accessible from your signed-in account area. We do not store your full Rocket wallet credentials.
Upay Transactions
Deposits processed through Upay are logged against your account in the same way. The transaction record shows the channel, date, and status. You can review these entries directly in your account transaction log without contacting support.
Account Identity Data
Name, contact details, and any verification documents you submit are held to maintain your account and satisfy applicable identification requirements in eligible regions. Access to these records is available through your account settings or by written request to our support team.
Browser and Device Data
Session data — device type, browser, and IP address — is collected automatically. This helps us detect access from unfamiliar devices and flag activity that looks out of place on your account. You can review active sessions in your account security section.
INSIDE AND OUTSIDE SCOPE
Where This Policy Applies and Where It Does Not
Not every service you reach from good1bet falls under this policy. Third-party payment rails, game studios, and external links operate under their own terms. The table below shows what sits inside our policy and what falls outside it — so you know exactly where our data handling commitments apply and where to look for others.
Account Access and Login
Covered fully. All data collected when you register, log in, or update your account details falls under this policy. This includes your email, contact number, and any identity documents submitted for verification in eligible regions.
Wallet Transactions via Rocket and Upay
Covered. Transaction records for deposits and withdrawals processed through Rocket and Upay are stored under this policy. We retain these records and make them accessible in your account history.
Game Content from Studio Partners
Partially covered. Game sessions on our platform are logged by us, but game studios — including Habanero, CQ9, Microgaming, Spadegaming, Bigtime Gaming, and Joker — may also process technical data under their own policies when you interact with their titles.
Third-Party Links and External Sites
Not covered. If you follow a link away from good1bet to an external site or service, this policy does not apply. We have no control over how those third parties collect or use your data, and you should read their policies separately.
YOUR ACCOUNT RIGHTS
Actions You Can Take Under This Policy
You have practical options when it comes to your personal data. You can review what we hold, ask us to correct something that is wrong, and raise a question through our published support routes. Start with your signed-in account area — your transaction history, contact details, and session records are visible there without needing to contact us first. If you find something that needs correcting, the account settings page has fields you can update directly. For data that is not editable from your account — such as historical verification records — you can submit a written request through our support channel and we will respond with the steps available to you. If you want to know what specific data we hold about you, a formal data access request can be raised the same way. All requests are handled subject to applicable rules in your eligible region, and we aim to confirm receipt promptly. Your ability to access, correct, or request deletion of data may depend on your local law.
Review Your Records
Open the account area after logging in. Your transaction log shows every deposit and withdrawal by date, channel, and status — including Rocket and Upay entries. Session history and saved contact details are also visible here.
Correct Account Details
Name, email, and contact number can be updated from account settings. For fields locked after initial verification, submit a correction request through support with the relevant details and we will walk you through the process.
Raise a Data Question
If you have a question about what data we hold or how it is used, open a support request from the contact page and describe your query. Include the email address linked to your account so we can locate your record.
Request Account or Data Review
A formal request to review, export, or discuss deletion of your personal data can be submitted in writing through our support channel. We handle these subject to applicable local rules and will confirm the steps available to you based on your eligible region.
POLICY CONTACT PATHS
How to Reach Us About This Policy
If you have a question about how your data is handled, or need to raise a correction or formal request, these are the routes we publish. Use the one that suits your query — routine account questions are fastest through live chat, while written requests for data access or correction should go through email so there is a clear record.
Live Chat Support
Open the chat from any page on good1bet while logged in. Live chat handles account questions, transaction queries, and general policy questions. Available from the help icon in your account area.
Email Support
For written data requests — access, correction, or a formal privacy query — use the email address published on our contact page. Include your account email and a clear description of your request so we can locate your record and respond accurately.
Support Page
The support page lists current contact options and any updates to available channels. Check there first if you are unsure which route to use, or if you want to confirm the email address before sending a formal request.
HOW WE PROTECT YOUR DATA
Data Handling, Cookies, and Account Security
We use standard security measures to protect your account data — including encrypted connections for login and payment pages, and session monitoring to flag unusual access patterns. Cookies on our site serve two purposes: keeping your session active while you are logged in, and measuring how pages are used so we can improve the experience. You can clear or block cookies through your browser settings; note that blocking session cookies will affect your ability to stay logged in. Data is retained for as long as your account is active and for any additional period required under applicable rules in eligible regions. When your account is closed, we begin the deletion or anonymisation process for data that is no longer needed, subject to any legal hold requirements that apply in your region.
Encrypted Connections
Login, account, and payment pages on good1bet use encrypted connections. This applies when you access the site from a mobile browser or desktop — your credentials and transaction details are not transmitted in plain text.
Cookie Management
We use session cookies to keep you logged in and analytics cookies to understand page performance. Both types can be managed through your browser settings. Blocking analytics cookies does not affect your account or transaction functionality.
Account Security Section
Your account area includes a security section where active sessions are listed by device and approximate location. If you see a session you do not recognise, you can end it from that page and change your password immediately.
Data Retention and Deletion
We keep account and transaction records for as long as they are needed to operate your account and meet applicable requirements in eligible regions. Once an account is closed, data that is no longer required is deleted or anonymised on a rolling basis, subject to any legal hold that applies to your region.
PRIVACY POLICY FAQ
Common Questions About Your Privacy at good1bet
These questions cover what our members ask most when reading through this policy. If your question is not here, open a support request and we will respond with the specific information that applies to your account.
What personal data does good1bet collect when I open an account?
We collect the details you submit during registration — name, contact information, and any identity documents required for account verification in your eligible region. We also collect technical data your device sends automatically, including IP address, browser type, and session timestamps.
Can I see the transaction records for my Rocket and Upay deposits?
Yes. Every deposit and withdrawal is logged in your account transaction history with the date, channel, and status. You can review these entries from your signed-in account area at any time without contacting support.
How do I correct personal information held on my account?
Most contact details can be updated directly from your account settings page. For fields that are locked after initial verification — such as identity documents — submit a written correction request through our support channel and we will outline the steps available to you.
Does good1bet share my data with third parties?
We do not sell your personal data. We share limited data only with partners who directly support your account — payment processors, identity verification services, and technology providers — all operating under data handling agreements. Game studio partners may also process session data under their own policies.
How long does good1bet keep my data after I close my account?
Retention depends on the data type and applicable rules in your eligible region. Account and transaction records are kept for any legally required period after closure. Data that is no longer needed is deleted or anonymised on a rolling basis, subject to any legal hold requirements.
How do I submit a formal data access or deletion request?
Send a written request to the email address published on our contact page. Include the email address linked to your account and a clear description of what you are requesting. We will confirm receipt and respond with the steps available under applicable rules in your eligible region.
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